TNB assumes responsibility for certain IT functions at your organization which are performed remotely. Examples of these services include service desk, server monitoring and maintenance, antivirus and backup services.
Tech Networks’ Service Desk provides a single point of contact for end-users to report issues and request assistance. Operating under a structured service level agreement, our knowledgeable staff delivers timely responses to all support requests. Issues can be reported via phone, email or web portal; upon receipt of a request, a ticket is opened, the issue is assessed and prioritized, and communication is maintained until the issue is tracked through to successful resolution.
TNB provides comprehensive monitoring of client Windows and Macintosh workstations and servers via its network operations center (NOC). Our 24/7 monitoring tools alert us to critical incidents and issues predictive of system failure as they occur. Besides equipment monitoring, our NOC delivers security and functionality patches, updates and service packs from Microsoft and other manufacturers. The NOC can also provide solutions to protect and alert against viruses and other types of malware.
Backup and Storage
Backup your organization’s important files and have security against viruses and unauthorized access of your network. TNB will help you prepare to recover after any disaster with easy-to-use comprehensive backups for all your important data.
Take a proactive approach to security, and prevent major incidents before they happen. Organizations face data security risk exposures from internal and external sources every day with rapidly evolving ransomware malware and threats. While you may not think you are a target, attackers will attempt to make money from any viable opportunity that crosses their path. Work with our team to ensure that you have the knowledge to be smarter than the cybercriminals.