Products and Services
Why an MSP Might be the Right Choice For Your Organization
Do you have an IT Director or manager? Is there in-house helpdesk support at your organization? Do you feel confident in the state of your IT security? If you answered no to any of these questions an IT Managed Service Provider (MSP) might be the right choice for your organization. Many nonprofits and small businesses struggle with technology.… Read More
Products and Services
10 Reasons to Take a Proactive, Rather than ‘Break-Fix,’ Approach to IT Support
Eddy Guerrero, IT Director For years, small to mid-sized organizations followed a simple pattern when it came to managing their IT environments: Wait ’til something breaks, then call somebody to fix it. One could argue that this “reactive” approach had its advantages. Common wisdom says that “if it ain’t broke, don’t fix it,” right? If… Read More
Products and Services
How to work collaboratively with a MSP
By Chris Federer, IT Director How can nonprofits get the most out of an MSP relationship? If you’re thinking the best advice would be to get out of the way and let the technology professionals do their jobs, that’s short-sighted. Nonprofits do have real tech needs, and MSPs do have the expertise to get… Read More
Products and Services
The Help Desk is now our Service Desk
Our help desk support program has been updated and is run by our Service Desk, comprised of highly skilled help desk technicians. For the last 15 years, we have asked our customers: “How can our help desk services most benefit you?” Our Service Desk combines the wisdom of your feedback, best practices from other help… Read More
Products and Services
Collaborative Technology Management: The World’s First Affordable IT Department
Collaborative Technology Management (CTM) gives you the power of a full-service IT department at the price of a single employee. CTM is designed to meet the needs of organizations busy enough to require a full range of IT services, but not large enough for an IT department to be feasible. This middle ground includes many… Read More
We’ve created an infographic on the current state of the nonprofit cloud:
