Position Summary

This is a hybrid position; the individual will work at our office and remotely as assigned. The person in this role will serve in two capacities:

1. This individual will work with our Network Operations Center (NOC) team in the mornings to resolve issues.
2. In the afternoon, this individual will also serve one of our clients that works remotely. He/she will support end-users via a ticketing system, email, or on the phone. In addition, there may be times when the individual will come to our office to image computers for the client or may be asked to go on site to the client office.

The individual will generally work from our offices in South Boston, near the Andrew Square T Station. There may be some opportunities to work remotely. Hours are Monday through Friday from 8:30 am to 5 pm. There is a 30-minute lunch break.

TNB offers a robust benefits package, including professional development funds with incentives and bonuses for earning industry-related certifications. Please see addendum for further details.

Qualifications and Experience

This DST will have:

• A minimum of 1 year experience working in a technology environment
• IT training in a recognized program, and/or an Associate degree in a computer technology field
• Knowledge of computer equipment as well as Windows 10 is essential
• Google IT Support Professional Certification is a plus

The DST will demonstrate customer service skills, including:

• Showing a desire to research and analyze problems
• Monitoring ticket queue and determining priorities based on expected SLA’s and severity
• Responding to all requests in a timely manner

Desired Characteristics

• Friendly and detail-oriented with a professional, customer-focused attitude
• Solid written and oral communication skills
• Self-motivated and directed with a desire to learn
• Showing a desire to research and analyze problems
• Willing to follow protocols and procedures
• Good time management skills
• Ability to think independently and be a self-starter

About Tech Networks of Boston

A leading MSP for more than 27 years, Tech Networks of Boston (TNB) is committed to providing quality IT services to nonprofits and mission-driven organizations. TNB is proud of the innovative approaches and expertise of our staff. We strive to help clients increase impact and efficiencies in their work through leveraging technology more effectively. Our method for providing service is grounded in upholding our key values: adaptive, patient, positive, reliable, and respectful. In addition, our employees are eager to learn.

In 2021, based on employee feedback, TNB was recognized by Great Place to Work, scoring no less than 88% in every category. This is evidenced by our staff loyalty – with an average tenure of more than 5 years.

TNB is a Certified B Corporation, ranking #2 of ranked MSPs in the United States, and recognized as Best for Governance and Best for Workers in 2021.

TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status.

In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs.

To learn more about Tech Networks of Boston read our Annual Report or check out our website.

Applying

If you are interested in joining our diverse team of professionals, please send your resume and a cover letter detailing why you wish to be considered for this position to jobs@techboston.com. No phone calls, please.