We are seeking a IT Consultant/Managed Services IT Engineer to join our team of IT professionals! Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of our respected leadership. At Tech Networks of Boston, we fulfill mission-driven goals, and use IT for good.

Compensation & Benefits

• Average starting salary: $70,000 to $8,000 (BOE)
• Robust benefits package/opportunities for professional growth
• Access to TNB-funded IT professional learning experiences, provided for all employees looking to earn current tech certifications; up to $1,000 per year for professional development expenses; bonus after passing exams

Requirements

• Minimum of 5 years’ experience in IT or tech industry (some work experience at an MSP preferred by not required)
• Bachelor’s degree (preferred, but not required)
• Proficient with: Windows Server, Windows desktop, PC infrastructures, and Cloud services
• Knowledgeable about network operating systems, information/worker applications, database systems, messaging, management & operations, and security software
• Current industry certifications (preferred)l
• Experience with ticketing system (ConnectWise preferred)
• Ideal candidate characteristics: detail-oriented; solid communications skills (verbal and written); professional and positive attitude; customer-focused; genuine desire to learn; self-motivated; follows protocols and procedures; independent thinker; self-starter; team player

Responsibilities

• Uphold TNB’s compassionate culture, dedication to sustainability, and commitment to serving our community
• Assists clients in day-to-day management of all systems, effectively leveraging technology in administration, operations, and service delivery
• Work collaboratively with clients, fostering strategic relationships with key stakeholders
• Perform strategic research and assessments, both internal and external. Eventually presenting reports on said finding, including recommendations for improvements
• Identify, plan, implement, and manage strategic solutions for client IT issues
• Maintain and communicate relevant documentation
• Resolve and troubleshoot ongoing client tech concerns
• Report directly to the Director of Managed Services

Apply today: If you are interested in joining our TNB team, please send your resume and a cover letter detailing why you wish to be considered for this position to jobs@techboston.com. No phone calls, please.

TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status. In addition, TNB promotes and supports a variety of diversity, equity, and inclusion and sustainability programs.

To learn more about Tech Networks of Boston, read our annual report.