Is Your MSP Still Right for You?

If you’ve been with your IT provider for a long time, it can seem very stressful, expensive, or time-consuming to move to a new provider. But if you feel like your relationship with your MSP is poor, or they aren’t providing the services you need, it may be time to look for a new provider. How can you know when it’s time to move on from your MSP?

Poor Response Times
Your MSP likely provided you with information about resolution levels when you began working with them, outlining how tickets are escalated, and when you can expect a resolution for specific issues. If they consistently fail to meet those timeframes, causing major disruption to your users’ ability to do work, you may need to consider making a change. If you’ve talked with your MSP about response times in the past and haven’t seen improvement, consider looking for a provider who can better meet your needs.

Break-Fix Rather Than Proactive Support
The key to a strong IT infrastructure is being proactive. Your MSP should be working with your business to help you meet your goals and making recommendations for improved technology solutions. If your IT provider is only solving problems as they instead of planning for the future, they may not be the best fit for your organization.

Resistance to Change or Upgrades
IT providers should be comfortable with new technology and making upgrades. Whether you need new workstations and computers for your staff, or want to consider moving to the cloud, your IT provider should be able and willing to help you make those changes. 

Lack of Face-to-Face
If your IT provider doesn’t offer regular in-person visits to your workplace, or sends someone new every week, it can be impossible to have a valuable relationship with your IT department. By having a regular, familiar person come to your office to assist with day-to-day issues as well as long term planning, you can be sure they understand your organization and its needs. Our consultants spend dedicated 4- or 8-hour days at individual client sites, and can visit as frequently as twice a week or as little as once a month, depending on your preference and the level of support you need. We also have Deskside Support Technicians who can work with your team daily, either full or half time, to help resolve everyday hardware and software issues on-site.

These are just some of the signs that your MSP is no longer the right fit for you. If you are having concerns about your relationship with your current MSP, it might be time to search for a new IT provider. Tech Networks of Boston has over 25 years of experience providing technology support to organizations in the Greater Boston area, and we’re happy to discuss your needs.