Chances are that you have already heard Tyrone McIntosh’s friendly voice if you have called the Help Desk at TNB. Tyrone, who goes by “Ty,” is our Client Care Specialist.

Ty serves as the first point of contact for people calling the Help Desk for technology support and care. After listening to the caller’s challenge, Ty creates a ticket and assigns the case to our Help Desk engineers who can provide prompt and thorough resolution.

Working at a small nonprofit before joining TNB, Ty was once at the other end of the line. As a result, he is acutely aware of the time and monetary constraints faced by many clients. “I can empathize with a lot of callers. For me, every issue is important! Even a seemingly insignificant thing like the printer not working could lead to a missed deadline for a grant proposal and a big difference in an organization’s finances,” said Ty.

A people person, Ty enjoys the human interaction that is the core component of his job. Ty believes in giving back to his community. When not helping clients resolve their technology problems, Ty can be found taking photographs and volunteering for his church in Hyde Park.

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