Sometimes your employees need a helping hand at their side.  Full-time Deskside Support from Tech Networks of Boston is the affordable alternative to hiring permanent staff.

Our technicians report day-to-day to your managers, observing your hours and policies.  They receive ongoing mentoring, career development and training from Tech Networks of Boston.

Here are just a few examples of issues our technicians resolve in a typical day.

8:57    Client manager needs a loaner laptop hooked up to the projector in the conference room for a meeting, starting at 10:30.

9:00    User can’t access e-mail.  Couldn’t access company wireless network.  Laptop froze and could only be shut down by removing the battery.

10:51  User can’t watch streaming videos on webpages, but YouTube works. Some videos appear briefly, then disappear.

12:44  New temporary employee arrives.
Provided employee a spare laptop; set up Outlook e-mail account, network drives and drivers.

1:19    User needs an account on an internal restricted-access network.

2:56    Update internal e-mail distribution lists by removing and adding users.

4:10    User is having trouble creating a table in Word.

Our Deskside Support technicians solve problems in client offices every day.  To learn more, please call us at 617.269.0299.

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