If you’re an employee at Commonwealth Care Alliance (CCA), you’re probably busy making sure the people of Massachusetts can get the medical care they need.  When a computer problem prevents you from working effectively, you need only call and Cordaryll Monroe will be at your side.

Cordaryll is a Tech Networks employee working full-time out of CCA’s office as a Deskside Support Technician.  He functions as part of CCA’s IT team, reporting day-to-day to a CCA IT manager.  Cordaryll helps CCA employees resolve the many computer issues that inevitably come up—like those in our cover story.  Cordaryll came to TNB from the Shriver Job Corps with the CompTIA++, MCP Windows XP, and MCTS: Network Infrastructure and Configuration certificates.  He completed a six-week internship followed by full-time work at TNB’s Help Desk on Demand prior to taking on his role at CCA.

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