TNB rises to meet the technology needs at your organization by providing skilled staff to become part of your team on an ongoing basis. Growing organizations often encounter a need for knowledge workers with expertise such as business intelligence, application development, security, mobile applications, database management and project management. TNB assumes responsibility for delivering staff with the skills and experience required to fill critical roles at your organization.
Use teamwork to make more efficient use of your time and resources. A virtual CIO provided on a part-time basis can deliver trusted technology guidance without having the commitment of hiring a full-time Executive. Our technology experts will work with you to implement innovative IT strategy and operations to best support your employees and your organization’s mission.
For larger organizations, we can provide an IT Director to become the nexus for all IT projects and initiatives, and develop a strong understanding of your people, business priorities, and information management needs. IT Directors can provide the tech-strategy expertise you need for a fraction of the cost of a full time employee.
For small to mid-size organizations, IT Consultants are available to take responsibility for the full life-cycle maintenance of key network components, site documentation, installations and configurations. During site visits, our IT Consultants can assist staff with wide a range of computer, software and network issues. These visits can be requested per week or per month to keep your organization on the right track.
All of our dedicated IT service professionals have access at all times to resources at TNB, including its senior project engineers, web and database specialists, help desk support services, 24/7 network monitoring and alerts, purchasing department, and hardware maintenance services.
End User Support
Our Deskside Support Technicians (DSTs) provide direct onsite support to clients’ end-user to troubleshoot and resolve tier one issues with, for example, workstations, printers, peripheral devices and mobile devices. DSTs can be deployed on a full-time or half-time basis, integrating into your organizational culture. Industry best practices are utilized to provide unparalleled customer service, technical support and end user training.
We have a comprehensive range of supplementary services that can be provided as part of an ongoing service agreement or on a one-off project basis. These include business intelligence and reporting, data integration, web design & hosting, and end user training services.