Our client near Lawrence, MA is looking for a full-time On-Site IT Support Technician (Site Tech). The Site Tech will work at the client site, supporting end-users via ticketing system or email, on the phone, or in person. In addition, they will travel to the client’s satellite sites, also in the Lawrence area. You must provide your own reliable transportation from site to site.
He/she will integrate into the client’s business environment and use best practices to provide unparalleled customer service and technical support. The Site Tech will know when to work independently and know when to collaborate with the point of contact, other members of the team, and the end-users as well as other TNB employees. The Site Tech will follow protocols and procedures and make updates as needed.
Hours are Monday through Friday from 8:30 m to 5 pm at the client site. There is a 30-minute lunch break.
TNB offers a robust benefits package, including professional development funds with incentives and bonuses for earning industry-related certifications.
Qualifications and Experience
The appropriate candidate will have an Associates degree in the computer technology field and/pr 2-4 years of experience in a technology environment, with experience including (but not limited to):
- Maintaining Active Directory and Email (Microsoft 365)
- Working with Vendors (phone, state agencies, etc.)
- Actively monitoring ticket queue and determining priorities based on expected SLA’s and programs, etc.
- Installing equipment such as printers and setups for PC’s, docking stations, and other end-user requirements
- Installing software and upgrades for PC’s
- Installing various hardware and devices
- Friendly with a professional customer-focused attitude
- Solid written and oral communication skills
- Self-motivated and directed, with a desire to learn
- Showing a desire to research and analyze problems
- Willing to follow protocols and procedures
- Good time management skills
- Ability to think independently and be a self-starter
- Bilingual – Spanish or Portuguese (preferred, not required)
The responsibilities of this position require employees to talk and hear. The employee is often required to sit and use hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Vision abilities required by this position include close vision, with the ability to read and understand text. This position may require the employee to occasionally lift and/or move objects weighing as much as twenty-five (25) pounds. These physical demands are representative of the physical requirements necessary for an employee to perform successfully the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.
About Tech Networks of Boston
A leading MSP for more than 25 years, Tech Networks of Boston (TNB) is committed to providing quality IT services to non-profits and mission-driven organizations. TNB is proud of the innovative approaches and expertise of our staff. We strive to help clients increase impact and efficiencies in their work through leveraging technology more effectively. Our method for providing service is grounded in upholding our key values: adaptive, patient, positive, reliable, and respectful. In addition, our employees are eager to learn.
In 2020, based on employee feedback, TNB was recognized by Great Place to Work scoring no less than 88% in every category. This is evidenced by our staff loyalty – with an average tenure of more than 7 years and a median of nearly 6 years.
TNB is a Certified B Corporation, ranking #2 of ranked MSPs in the United States, and recognized as Best for Workers and Best for Governance in 2021.
TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status.
In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs.
If you are interested in joining our diverse team of professionals, please send your resume and a cover letter detailing why you wish to be considered for this position to email@example.com. No phone calls, please. We will provide a complete job description to all qualified applicants.